Vehicles and photos

I cannot upload photos

Save the vehicle first. Photos can only be added to a vehicle that has been saved once. If uploading still fails, check that the photo upload path from the component options exists and that the web server can write to it. Accepted formats are JPG, PNG, GIF and WebP.

My photos look blurry or load slowly

Photos wider than the maximum photo width are resized when you upload them. A width of 1920 pixels is sharp on most screens and keeps pages fast. Raise it in the component options if you need larger photos.

A vehicle does not appear on the website

Check that the vehicle is published. Vehicles in the trash or unpublished vehicles are never shown, and imported vehicles may be saved as unpublished, depending on the import settings.

Removing a photo does not delete the file

Deleting the photo file from the server needs the Delete permission for Forecourt. Without it, the photo is only removed from the vehicle and the file stays on the server.

Licence plate lookup

Fetch from RDW finds nothing

The RDW only knows Dutch licence plates. Enter the plate without spaces; dashes are fine. For plates from other countries, use the RegCheck plugin.

Imports

Hexon shows ERR:Invalid token

The token in the address that Hexon uses does not match the Webhook token in the Forecourt - Hexon plugin, or the token in the plugin is empty. Make both exactly the same.

The MachineTrack task fails

Check the username and password on the scheduled task (not in the plugin), and switch on Individual Task Logs on the task to see the exact message. See "MachineTrack stock import".

I changed an imported vehicle and my change was undone

When Overwrite existing data (Hexon) or Overwrite existing vehicles (MachineTrack) is on, the next update from the supplier replaces your changes. Make the change in Hexon or MachineTrack instead, or switch overwriting off.

General

Does Forecourt send an email when someone fills in the contact form?

No. Requests are stored under Forecourt > Leads. If you want an email, use the redirect URL option to send visitors to your own form. See "Leads".

Can I use Forecourt for machinery, motorcycles or caravans?

Yes. Every vehicle has a vehicle type, and fields such as operating hours, category and condition are there for machinery. Only the Google Vehicle Ads feed is limited to cars and commercial vehicles, because that is what Google accepts.

Which languages are included?

English, Dutch, French, German, Spanish and Italian, for the administrator and the website.

How do I remove Forecourt?

Go to System > Manage > Extensions, search for Joomill Forecourt and uninstall the package. This removes the component, the module and all plugins, including the Forecourt database tables and your vehicles and leads. Make a backup first if you want to keep the data.