Privacy Statement

This privacy policy sets out how Joomill uses and protects any information that you have given to us when you use this website.

Joomill is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Joomill may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information that we collect

We may collect the following information:

  • Name and contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

Record of consents and processing activities

We store and track any consent given by you on this website in order to register, create an account, contacting us, requesting for support or sending a promo code request, etc. We keep a consents registry for users that accepted our privacy policy.

We keep a record of processing activities entitled to the owner of this website in order to be compliant with the EU GDPR article (EU) 2016/679

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How long do we keep your personal information

We retain your personal information for as long as we have a business relationship with you as evidenced by the existence of an active subscription or a log in to your account.

We are legally required to retain your invoicing information, both as an off-line backup and in the custody of our auditors, for a period of up to TEN (10) years after your purchase.

How we use cookies and essential cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may stop our website from functioning correctly.

Essential Cookies

When you access our website, the website will create an essential cookie that is needed for the operation of the website. The essential cookie will remember that you are logged in and that your session is secure.

3rd Party Cookies

Google Analytics

This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or you prefer to delete your account, you may do so by heading over to the privacy settings tab on the top op this page

Buying or using Joomill products or services implies that the user/customer has both read and accepted these Terms and Conditions. Joomill reserves the right to change or modify current Terms and Conditions without prior notice.

Purchasing an extension

Purchasing an extension will buy you full access to the extension's latest version and updates and premium support for one year. By purchasing an extension, you agree that:

  • All GPL extensions by Joomill are released as Open Source GNU GPL v2.0 license releases and as such there are no other limitations or in other ways conditions beyond those stated as per the GNU GPL v2.0 license.
  • There is no warranty or in any other way any form of liability on the side of Joomill.
  • Joomill reserves the right to offer discounts or permanent price changes at any moment, without prior notice.

A year after the purchase of an extension, you can still use the extension without restrictions, forever. You can keep installing the latest version that you have downloaded from or website, on any website. But you will no longer be able to get extension updates or premium support unless you renew your subscription.

Although the number of downloads are not limited, an extension purchase eg. the account that purchased the extension, cannot be shared. Sharing or other methods which allow for multiple, simultaneous downloads (and thereby affect the performance of this web site) are strictly forbidden and may result in termination of the support and updates that came with your purchase.

Payments

Payments can be completed through the PayPal payment system or iDEAL, Mister Cash, Sofortüberweisung.de/DirectEbanking. When you don't want to use a payment processor, you can send us a bank transfer to our IBAN banknumber after you contacted us with your order.

Warranty

Joomill products are provided 'as is' without warranty of any kind, either expressed or implied. In no event shall the juridical person of Joomill be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use Joomill products.

We cannot guarantee that our products or services will function with all 3rd party Joomla! extensions/templates as there is currently no certification process for such extensions or templates. All of the products are designed for the latest version of Joomla! 3, but we can give no guarantee that the products will run with future versions of Joomla!.

Though we cannot control all the sites or customers that purchase an extension we do not support or allow for use of our products or services on adult or gambling sites or sites with illegal content.

Support

Customers that purchased an PRO extension, can access and request support in our ticketsystem for a period of one year after the purchase, for the purchased extension(s). One year after the purchase of the extension, the access to our ticketsystem expires. Users that download and use our free extensions or free versions of our extensions, are not entitled to any support by Joomill, however support to users of the free versions is given on a voluntary basis. Subscription at Joomill-extensions.com are not to be considered as a gurantee of response time or a service level agreement. All tickets are answered on a "best effort" basis. If you have not received any response withing 72 hours, please use the Contact page to let us know of the issue.

We reserve the right to provide no support for outdated versions of our software or when your server environment does not meet our minimum requirements. We reserve the right to give you a link to our troubleshooting page, documentation and/or previous public tickets if we deem it necessary for providing better support. We will not provide support for issues not related to our software or services. We reserve the right to decline support when access to the affected site is denied or objectively impossible.

We reserve the right to edit or delete tickets or ticket replies. We reserve the right to close or delete tickets and/or block accounts of users who become abusive and/or pugnacious in their support ticket replies; we are trying to help frustrated users under adverse conditions, please respect it and understand that we are neither deities nor saints.

We assume no responsibility for any issues directly or indirectly caused by our support efforts.

Refund policy

We have no money back guarantee.

If you redistribute the Pro version in any way or form, your subscription will be canceled and you forfeit the right to a refund.

Termination

We have the right to terminate your access to any or all of our products and services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. We may also at any time, at our sole discretion, discontinue the products, website or services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the products, website or services.

Copyright & ownership

The customer may not claim intellectual or exclusive ownership to any Joomill products, modified or unmodified. All products are and remain the property of Joomill except where the ownership clearly lies with other parties (such as for third-party libraries). Joomill respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us about the matter.

Software license: GNU/GPL V2

Joomill extensions are licensed under the terms of the GNU General Public License v2.0 (read the full details here http://www.gnu.org/licenses/gpl.html). You are authorized to make any necessary modification(s) to the products to fit your purposes. Redistribution of the original or any modified version must always be done in accordance with the GNU GPL license. In this case, you must also not change or remove the copyright information in the header of the xml descriptor file or the php file. Please contact us if you have any requirements that are not covered by these terms.

 

We Accept:

 

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