--- title: "Follow Up Emails - Joomla Follow Up Email Automation" date: 2026-06-11 description: "Boost customer engagement with automated follow-up emails in Joomla. Send personalized messages after purchases, registrations or interactions." author: "Jeroen Moolenschot" --- # Follow Up Emails - Joomla Follow Up Email Automation # Joomla**Follow Up Email** Automation Send the right follow-up email automatically. From every part of your Joomla site. A customer places an order, a visitor submits a form, a subscription renews, an article is about to expire. Follow Up Emails turns each of those events into a scheduled email: a thank-you an hour later, a review request two weeks on, a reminder three days before a date, a birthday mail every year. You build the rule once. The scheduler does the rest. - - [See how it works](#how) - Joomla 5 & 6 ready - Event-based & date-based - One license, all client sites ![](https://www.joomill-extensions.com/images/extensions/follow-up-emails/rule-editor.jpg) The problem ## Still sending follow-up emails by hand? Joomla sends the transactional basics: an order confirmation, a registration email. After that, nothing. Every email that actually builds repeat business is on you to remember and send yourself: - **The thank-you that never goes out.** A customer checks out in HikaShop, VirtueMart or J2Commerce. You mean to send a personal thank-you. A week later you remember. The moment has passed. - **The review request you keep forgetting.** The best time to ask is two weeks after purchase. Nobody manually tracks 200 orders and emails each customer on day fourteen. - **The reminder that should fire before a date.** Someone books through a form for the 20th. A reminder three days before would cut no-shows. Joomla cannot schedule that. - **The renewal and birthday mails that never happen.** A yearly congratulations, a renewal warning, a win-back after a cancellation. All high-value, all impossible by hand at scale. - **A different tool for every system.** One cart plugin for HikaShop, another for VirtueMart, a separate mailer for forms, nothing for articles or users. Five tools on every client site. - **Cron, deduplication and deliverability.** Even a script has to run reliably, never send twice, and go out through your own mail server. The result is the same on every Joomla site you manage: the follow-up emails that drive reviews, repeat orders and retention quietly never get sent. > **The hidden cost:** a shop that emails every customer a review request 14 days after purchase lifts review volume and repeat orders measurably. Skipping it costs nothing today and a little revenue on every single order, forever. The solution ## How Follow Up Emails solves this. In three steps. - ![](https://www.joomill-extensions.com/templates/yootheme/assets/images/element-image-placeholder.png) ## 1. Build a template Write the email once: a subject and an HTML body with placeholders like , or . A shared wrapper gives every follow-up your header, footer and logo. **Reusable across every rule.** - ![](https://www.joomill-extensions.com/templates/yootheme/assets/images/element-image-placeholder.png) ## 2. Create a rule Pick a trigger source, choose the event or the date to watch, set the timing (immediately, 2 hours later, 3 days before), and choose who receives it. **No code, no cron scripting.** - ![](https://www.joomill-extensions.com/templates/yootheme/assets/images/element-image-placeholder.png) ## 3. The scheduler sends it Every email lands in a queue with its own send date. Joomla's scheduler processes the queue in batches. A unique message ID guarantees the same email is never queued twice. **Set up once, then forget it.** - ![](https://www.joomill-extensions.com/templates/yootheme/assets/images/element-image-placeholder.png) ### Discover Your Benefits With Us Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. - ![](https://www.joomill-extensions.com/templates/yootheme/assets/images/element-image-placeholder.png) ### Creative Workspaces Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi. Aenean vulputate eleifend tellus. - ![](https://www.joomill-extensions.com/templates/yootheme/assets/images/element-image-placeholder.png) ### Fashion Education and Training Aenean leo ligula, porttitor eu, consequat vitae, eleifend ac, enim. Aliquam lorem ante, dapibus in, viverra quis, feugiat a, tellus. Phasellus viverra nulla ut metus varius laoreet. Quisque rutrum. Aenean imperdiet. Etiam ultricies nisi vel augue. Curabitur ullamcorper ultricies nisi. - ![](https://www.joomill-extensions.com/templates/yootheme/assets/images/element-image-placeholder.png) ### More Brand-related Perks Nam eget dui. Etiam rhoncus. Maecenas tempus, tellus eget condimentum rhoncus, sem quam semper libero, sit amet adipiscing sem neque sed ipsum. Nam quam nunc, blandit vel, luctus pulvinar, hendrerit id, lorem. Maecenas nec odio et ante tincidunt tempus. Donec vitae sapien ut libero venenatis faucibus. **End result:** the right email reaches the right person at the right moment, sent through your own Joomla mail server, logged, and impossible to duplicate. Across orders, forms, subscriptions, articles and users, with one tool and one interface. How it works ## One engine, every event on your site ### After an event The email is queued the instant something happens - an order is placed, a form is submitted, a user registers - with an optional delay. Send it immediately, or 2 hours, 3 days or 2 weeks later. ### Before or after a date An hourly scan reads date fields (a form calendar field, an article unpublish date, a subscription end date, a birthday field) and schedules emails relative to that date. Birthday and anniversary fields repeat every year, automatically. What you get ## Everything you need to automate follow-up. Built in. - ### Visual rule builder Connect any trigger to any template and any recipient from one screen. Conditions narrow each rule to exactly the orders, forms, products or categories you want. - ### Reusable email templates Subject + HTML body with placeholders. Pick a template once and use it in as many rules as you like. Language-aware for multilingual sites. - ### Time-delayed sending Send immediately, or after any delay in minutes, hours, days or weeks. Thank-you after an hour, review request after two weeks - two rules, zero maintenance. - ### Date-based scheduling Send before or after a date held in a form field, an article publish-down date, a subscription end date or a custom field. Perfect for reminders and expiry warnings. - ### Yearly birthday emails Birthday fields repeat every year. The scan always schedules the next anniversary still in the future, so a single rule keeps congratulating customers forever. - ### Flexible recipients Send to the person who triggered the event, to fixed addresses (internal notifications), or to a whole Joomla user group. Add a BCC to any rule. - ### Reliable queue & scheduler Emails wait in a queue and go out in batches through Joomla's own scheduler. A unique message ID deduplicates per rule, record and recipient. - ### Logs & full control Every send is logged with status and error. Reset failed emails to retry, delete pending items to cancel, clean up old logs from the toolbar. The trigger sources ## 7 trigger sources. One engine. Pick what your site uses. A shop runs HikaShop or VirtueMart, a membership site runs ochSubscriptions, a lead-gen site runs RSForm Pro, every site has articles and users. Enable only the trigger plugins you need; the rest stay off. - ### Task scheduler Core engine The engine itself. Two hourly tasks ship ready to run: Process Queue sends due emails, Scan Dates schedules date-based rules. Set up automatically on install. - ### HikaShop E-commerce Order created and order status changed. Filter by status, product, category and first-order-only. Placeholders for order number, invoice, customer and product list. - ### VirtueMart E-commerce Order confirmed at checkout and order status changed. Same conditions as HikaShop, plus the order status name. Ideal for review requests and onboarding. - ### J2Commerce E-commerce Order created and order status changed. Filter by status, product and category. Thank-you, cross-sell and review flows for J2Commerce shops. - ### RSForm Pro Forms After a form submission and after a payment is received. Plus date sources: any calendar, jQuery-calendar or birthday field becomes a before/after-date trigger. - ### ochSubscriptions Subscriptions Subscription saved, purchased and renewed. Filter by product, new status or a precise transition (activated, cancelled, refunded, upgraded). Review, demo, support and documentation links. - ### Articles Core content Article saved, state changed and deleted. Plus date sources: the unpublish date and any calendar custom field. Notify editors, or remind authors before content expires. - ### Users Core users User registered or updated, login, and deletion. Date sources: last visit, any user calendar custom field, and yearly birthday fields. Welcome series and re-engagement. Use cases ## What Joomla webmasters automate with it - ### Post-purchase review request E-commerce HikaShop / VirtueMart / J2Commerce order created → wait 2 weeks → email the customer a review link. The highest-ROI email a shop can automate. - ### Order thank-you & onboarding E-commerce Order created → send immediately → a personal thank-you with and next steps. Optionally restrict to first orders only. - ### Event reminder before a date Forms RSForm Pro calendar field → 3 days before the date → remind the registrant. The reminder reschedules itself if the date changes. - ### Yearly birthday email Forms / Users RSForm Pro or user birthday field → on the day → a congratulations. One rule, recurring every year. - ### Win-back after cancellation Subscriptions ochSubscriptions transition cancelled → wait 1 week → a discount offer to win the customer back. - ### Author reminder before expiry Content Article unpublish date → 1 week before → email the author that the article is about to go offline. Pick your version ## Start Free. Go PRO when it matters. Buy once, install on every client site you build or maintain. No per-domain fees, ever. 0€ Free version For personal projects and testing the basics. Forever free, no account needed. -  Unlimited E-mails -  Unlimited Templates -  Unlimited Rules -  Scheduler plugins -  Articles triggers  -  User triggers -  HikaShop triggers -  Virtuemart triggers -  J2Commerce triggers -  RSForm PRO triggers -  ochSubscriptions triggers Follow-up Emails PRO Per year. Unlimited sites. Cancel anytime. -  Unlimited E-mails -  Unlimited Templates -  Unlimited Rules -  Scheduler plugins -  Articles triggers  -  User triggers -  HikaShop triggers -  Virtuemart triggers -  J2Commerce triggers -  RSForm PRO triggers -  ochSubscriptions triggers Joomill Extensions Bundle ![Jeroen Moolenschot](https://www.joomill-extensions.com/images/jeroenmoolenschot.png) Personal Support ## You email Jeroen. Jeroen emails you back. Hi, I'm **Jeroen Moolenschot**. I built Follow Up Emails, I maintain it, and I answer every support ticket personally. I have been a Joomla developer since 2012, I am a JED Listing Expert, and I run 16+ extensions on joomill-extensions.com. If you hit a bug or want a trigger added for another system, you email me and I get back to you - usually within hours. “Got a reply from Jeroen within 5 minutes.” *- Bryan Crenshaw* “Excellent extension and support. A bug was fixed within a few hours.” *- Astrid* “Does exactly what it says.” *- Justin Thomas* FAQ ## Frequently asked questions - ### Do I need the Joomla Task Scheduler? Yes. Follow Up Emails uses Joomla's built-in scheduler to send the queue. On install it enables the task plugin and creates two hourly tasks for you: Process Queue and Scan Dates. For reliable delivery on quiet sites, point a real cron or webcron at the Joomla scheduler. Want emails faster than hourly? Lower the Process Queue interval to every 5 or 15 minutes. - ### Which systems can trigger an email? HikaShop, VirtueMart and J2Commerce orders, RSForm Pro submissions and payments, ochSubscriptions events, Joomla articles, and Joomla users, plus the task scheduler that drives everything. You enable only the trigger plugins you actually use. - ### Will it ever send the same email twice? No. Every queued email gets a unique message ID built from the rule, the record and the recipient. If a scan runs twice or an event fires twice, the duplicate is ignored. This is why a rule never mass-mails your history when you first create it. - ### Can it send an email before a date? Yes, that is one of its core strengths. Point a rule at a date source (a form calendar field, an article unpublish date, a subscription end date, a custom field) and set the timing to Before. With Recalculate when date changes on, an unsent reminder moves automatically if the underlying date is edited. - ### Does it work with my e-commerce platform? If you run HikaShop, VirtueMart or J2Commerce, yes. Trigger on order creation or a status change, filter by product, category or order status, restrict to first orders only, and use placeholders for the order number, customer name and product list. - ### Can I send to someone other than the customer? Yes. Any rule can send to the person who triggered the event, to one or more fixed addresses (internal notifications), or to every member of a Joomla user group. You can add a BCC on top of that. - ### Is one license valid for multiple sites? Yes. One license covers all your client sites - no per-site fees, no seat limits. The same applies to every Joomill PRO extension. - ### Which Joomla versions are supported? Joomla 5 and Joomla 6. PHP 8.2 or newer is required. - ### What about deliverability and GDPR? Emails are sent through your own Joomla mail configuration - the same setup that sends your order confirmations. Nothing is routed through a third-party cloud, so your existing privacy policy and mail setup apply. All follow-ups are wrapped in a single Joomla mail template, so you control the branding in one place. - ### Is there a free version? Yes. The free version gives you the complete engine, the rule builder, reusable templates, the queue, logs and the scheduler, together with the **Articles trigger**, so you can automate follow-up emails on Joomla article events at no cost. The six other triggers (HikaShop, VirtueMart, J2Commerce, RSForm Pro, ochSubscriptions and Users) come bundled in one PRO package. ## Ready to put your follow-up emails on autopilot? Build a rule once and the right email goes out at the right moment, on every site you run. Native Joomla, sent through your own mail server. - Download the Free version - - One license, unlimited sites · Personal support from the developer ## Custom Fields **Extension Name:** Joomla Follow Up Email Automation **Extension Alternative Name:** Joomill Follow Up Emails **Cache Key:** followup **Prijs Gratis versie:** 0 **Prijs PRO versie:** 29 **Extension URL:** https://www.joomill-extensions.com/extensions/follow-up-emails **Extension Download URL:** https://www.joomill-extensions.com/downloads/follow-up-emails **Buy Now URL:** https://www.joomill-extensions.com/buynow/follow-up-emails