---
title: "Troubleshooting & FAQ"
date: 2026-07-24
author: "Claude MCP"
---

# Troubleshooting & FAQ

## Troubleshooting

 
### A submission doesn't appear in Notion

 Check these in order:

 
- **Published** is set to Yes on the form's Notion tab (Form Properties > Notion).
- The Notion API key is entered under **Components > RSForm! Pro > Configuration > Notion**, and hasn't been revoked on the Notion side.
- The **Database ID** is correct and the integration has been given access to that database, see "Give the integration access" in "Internal integration secret key".
- If **Trigger on payment** is set to Yes, the page is only created after a successful payment confirmation, not right after the visitor submits the form.

 A wrong API key or database ID shows an on-screen error in the mapping table instead of failing silently.

 
### Some fields arrive empty, or a field doesn't map at all

 An empty RSForm! Pro field is skipped rather than sent as a blank value, so a missing value in Notion usually means the source field was empty on submission. A field that never arrives at all is usually mapped to a Notion property type the plugin doesn't support, see "Which Notion property types are supported?" below.

 
### A comment isn't posted on the Notion page

 The **comments** mapping only works if you enabled **Comment capabilities** when you created the integration. Without it, the plugin still creates the Notion page, it just can't add the comment, and no error is shown. See "Internal integration secret key".

 
### Trigger on payment stopped working after I removed a plugin

 **Trigger on payment** depends on the RSForm! Pro Payment Package. If you disable or uninstall the Payment Package after enabling this option, submissions stop syncing to Notion entirely: the normal after-submit trigger still skips them because the option is still Yes, and the payment-confirmation trigger no longer fires. Set Trigger on payment back to No if you remove the Payment Package.

 
## FAQ

 
### Which Notion property types are supported?

 Title, Text, Number, Select, Multi-select, Date, Checkbox, URL, Email, and Phone. Any other property type isn't supported and is skipped without an error, including types like Files & media, People, Relation, Formula, and Rollup.

 
### Can the same form submission be sent to Notion twice?

 No. The plugin tracks which submissions it has already processed, so a submission is never sent to Notion more than once, even if multiple RSForm! Pro events fire for it.

 
### Does this work with more than one form?

 Yes. Notion settings, published, database, mappings, are stored per form on that form's own Notion tab. Configure each form independently.

 
### What happens if I disable the RSForm! Pro Notion plugin?

 Submissions stop syncing to Notion until you re-enable it. Nothing already sent to Notion is affected, and your per-form mapping settings are kept, they're used again once the plugin is active.