---
title: "Troubleshooting"
date: 2026-07-27
author: "Claude MCP"
---

# Troubleshooting

The most common questions, and where to look first.

 
## Large files failing or timing out

 Raise the **Default max. upload size** if that's the actual cap you're hitting. With remote (FTP/FTPS/SFTP) storage, the whole file travels over the network during the final "assemble and store" step, which can hit `max_execution_time` or a timeout on a reverse proxy/CDN in front of the site - test with a genuinely large file before relying on remote storage for big transfers.

 
## A file type gets rejected

 Check **Allowed file extensions** first; if it's filled in, that's the only thing being enforced. Otherwise check **Blocked file extensions**.

 
## Expired transfers pile up instead of disappearing

 Confirm a Scheduled Task using the **Delete expired Filedrop transfers** routine exists, is enabled, and that Joomla's scheduler is actually running on your hosting (cron or web-cron).

 
## The upload page redirects to a generic URL

 Create a **Filedrop - Upload** menu item; without one, Filedrop can't build a proper SEF URL.

 
## Guest access password doesn't seem to apply

 It only gates visitors who are not logged in. Test in a private window, or log out first.